Practical guides for servo operators

Every petrol station owner knows the Sunday roster drill. Here's how to cut that weekly admin from an hour to under 10 minutes.

Running two or more sites means your roster headaches multiply fast. Here is what actually goes wrong and what a better setup looks like.

It is 5:58am and your opening staff member is nowhere to be seen. Here is exactly what to do, in order, so you can get through it without losing your mind.

Overtime quietly accumulates across your fortnightly payroll and takes a chunk of margin you were not expecting to lose. Here is how to fix that.

Most operators never planned their staffing mix — they just ended up with one. Here is how to think through which arrangement suits which role.

Labour is typically the second largest cost at a servo after product — and unlike fuel margins, it is something you can actually control.

Spreadsheets are free to use but expensive to run. Here is what the switch to proper rostering software actually looks like.

Public holidays are your highest-cost shifts and the most commonly miscalculated. Here is what the Vehicle Repair, Services and Retail Award requires.

A proper onboarding process for servo staff: what to do before day one, safety induction, systems training, and the 30-day check-in.

Base rates, penalty rates, overtime thresholds, and super obligations under MA000089 for the 2025-26 financial year.

A poor shift handover is the source of more problems at a servo than most operators realise. Here is how to build a consistent process that works.

Daily, weekly, and monthly duties for petrol station managers. The complete checklist for staying on top of operations, compliance, and staff.

Hiring for a servo is different from most retail roles. Here are the interview questions and signals that actually tell you whether someone will show up and do the job.

Annual leave accrues quietly and payouts can be expensive. Here is what the Fair Work Act requires and how to stay on top of it at your servo.

A step-by-step guide to building a petrol station staff schedule that covers your shifts, controls wage cost, and gives staff enough notice to plan their lives.

A working compliance checklist covering Fair Work obligations, dangerous goods, workplace safety, and retail requirements for Australian petrol station operators.